Terms & conditions

Terms and Conditions

Terms & Conditions – Pristino Premium Drycleaners operated by FABO SERVICES LLP

Welcome to Pristino Premium Drycleaners. By using our services, you acknowledge and agree to the following terms and conditions:

 

  1. Booking & Service Eligibility
  • Customers must provide accurate details including name, mobile number, address, and email while placing an order through our app, website, or customer care.
  • Only orders placed through official Pristino platforms or authorized representatives will be honoured. Services requested through unauthorized channels will not be our responsibility.

 

  1. Garment Inspection & Liability
  • Our store in-charge or delivery associate may inspect garments for any existing stains, defects, or damages at the time of collection. Customer cooperation is expected.
  • Pristinodoes not guarantee 100% stain removal, colour retention, or fabric condition post-processing. Certain fabrics may be subject to shrinkage, fading, or wear based on inherent quality.
  • We are not responsible for breakage or loss of embellishments such as buttons, sequins, hooks, laces, beads, or zippers.
  • Customers are advised to check and remove personal belongings (cash, jewellery, electronics, etc.) before handing over garments. Pristino is not liable for loss of such items.

 

  1. Service Commitments
  • While we strive to adhere to committed delivery timelines, delays caused by unforeseen circumstances (weather, strikes, technical issues, etc.) do not qualify for compensation.
  • Express or next-day delivery services are subject to availability and charged extra. These services are not available on Sundays and public holidays.

 

  1. Home Furnishing Services
  • Charges for the removal, installation, or fixing of curtains and other furnishings will be mutually agreed upon. However, Pristinois not responsible for any damage during this process.

 

  1. Order Collection & Unclaimed Garments
  • Garments must be collected within 30 daysfrom the invoice date. Delayed pickups may result in additional charges and Pristino will not be responsible for deterioration in quality.
  • Original invoice or process tag must be presented for retrieval of garments.

 

  1. Delivery, Complaints & Reprocessing
  • Customers must verify garment count and condition at the time of delivery. Shortages or defects must be reported to customer care within 24 hours.
  • Reprocessing will be offered up to ONE(1) time within 24 hours of delivery.
  • Reprocessing will not be offered for garments altered or used post-delivery.

 

  1. Loss or Irreparable Damage Compensation
  • If a garment is lostor suffers irreparable damage due to an error or negligence on our part, the maximum compensation offered will be:
    • Up to 10 times the service invoice value of that specific garment, OR INR 3,000 (Three Thousand Rupees), whichever is lower, and at the sole discretion of Pristino management.
  • This compensation is final and limited to the value of the service rendered, not the retail or sentimental value of the garment.
  • Claims must be submitted with: A copy of the original invoice
  • A written explanation within 24 hours of delivery
  • Clear photographs of the damage (before and after, if applicable)

 

  1. Items Excluded from Compensation
  • The following items are cleaned strictly at the customer’s own risk, and no compensationwill be offered for any damage or loss:
    • Leather or suede garments
    • Heavily embellished or delicate designer wear
    • Household itemssuch as curtains, upholstery, or rugs
    • Garments without original Pristino barcode or invoice
  • In such cases, we will attempt reprocessing once where feasible, but outcomes are not guaranteed.

  1. No Liability for Consequential Damages
  • Pristino is not liablefor any indirect, consequential, or incidental damages, including but not limited to emotional distress, business loss, or replacement cost of garments.

 

  1. Pricing & Taxation
  • Pricing is subject to garment type, fabric complexity, and required service level. Final pricing will be shared post garment inspection.
  • Applicable taxes (GST) will be charged as per government norms.

 

  1. Promotional Use & Communication
  • We may use images of garments (excluding identifiable information) for promotional purposes unless expressly denied by the customer.
  • All communication will be via SMS, WhatsApp, or app notifications. Customers are advised to check messages regularly.

 

  1. General
  • Weekly off: Sunday
  • All disputes will be subject to the jurisdiction of courts in Hyderabad, India.
  • By availing our services, customers acknowledge that they have read, understood, and agreed to these terms and conditions.

 

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