The Pristino (“Pristino”, “we”, “us” or “our”) operates thepristino.com and provides premium dry cleaning, laundry and garment-care services in Hyderabad and Bengaluru. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, complete our booking or enquiry forms, or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Information you give us: your name, mobile number, service area or locality, the service you are interested in, preferred pickup date, and any other details you share when you book a pickup, request a callback, or contact us through a form, phone call or WhatsApp.
Information collected automatically: device and browser type, IP address, pages viewed, referring source, and similar usage data collected through cookies and analytics tools.

We do not intentionally collect sensitive personal data, and we do not ask for payment-card details through our website forms.

2. How We Use Your Information

To respond to your enquiries, schedule and confirm pickups and deliveries, and provide our services;
To contact you by phone, SMS or WhatsApp about your booking, order status and service updates;
To share offers and promotions (such as a first-order discount) where you have requested them or have an existing relationship with us;
To measure and improve our website, marketing and customer experience;
To comply with legal obligations and to prevent fraud or misuse of our services.

3. Cookies, Analytics & Advertising

Our website uses cookies and third-party tools — including Google Tag Manager, Google Analytics, Google Ads (conversion tracking) and Metricool — to understand how visitors use our site and to measure the performance of our advertising. These tools may set cookies and collect usage data subject to their own privacy policies. You can control cookies through your browser settings; disabling them may affect some features of the site.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers and partners who help us operate — for example lead-management, communication, hosting and analytics providers — under appropriate confidentiality obligations;
Our delivery and operations staff, to fulfil your pickup and delivery;
Authorities or other third parties where required by law, or to protect our rights, safety or property.

5. Data Retention

We retain your personal information only for as long as needed to provide our services, maintain our business records, and meet legal or regulatory requirements, after which it is deleted or anonymised.

6. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may request to access, correct, update or delete your personal information, or withdraw consent for marketing communications. To exercise any of these rights, contact us using the details below. You can opt out of promotional messages at any time by telling our team or replying STOP.

8. Third-Party Links

Our website may link to third-party websites or services (for example WhatsApp, Google Maps or social media). We are not responsible for the privacy practices of those third parties; please review their policies separately.

9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Your continued use of our website or services after any change constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The Pristino — Premium Dry Cleaning
Email: care@thepristino.com
Phone: +91 89770 43830

Hyderabad: Ground Floor, H.No 8-2-403, A/1/A Lateef Plaza, Road No 4, Banjara Hills, Khairatabad – 500034
Bengaluru: Besides Balaji Aavaas, Opp. Maithri Layout, Channasandra Main Road, Near Hope Farm Junction, Whitefield – 560067

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